We are constantly working on projects and trying to meet deadlines. Every project brings unexpected issues and queries that need to be resolved immediately for successful completion. These problems also pose risks.
Before starting a project, it is best to go over the possible issues that might arise during the project and have mitigating plans for them. So, what if you encounter an unexpected issue?
In these cases, issue management comes into play. It is a process that identifies and resolves unforeseen problems that may arise during a project. This process records the issues before solving them so the business can avoid them if they occur again. Here are some steps in issue management.
Steps in Issue Management
1. Identify the Problem
The first step in any problem-solving process is to identify the issue you are dealing with to stop it from becoming a crisis. You want to find any detail relevant to the issue and record it in the log.
Keeping a problem catalog makes it easier to record the changes and the resolving process. These logs also help categorize the issues based on the time of occurrence, type, and severity level.
2. Analyze the Impact
Every issue is different and needs a different approach to deal with it. The second step is to analyze the risk’s impact. This step requires you to study how likely the issue might occur and its effects on your project.
We suggest using specific tools to help analyze and prioritize the issue’s impact, like mind maps, flow charts, fishbone diagrams, and charting software.
3. Resolving Plan
Following the analysis of the issue, determine a plan of action. Developing a treatment plan becomes easier when a team works in unison to solve a problem. The team should run through several action plans and select the most appropriate one. If you want, you can also get the project approved before jumping on to the next step.
4. Implanting the Plan
The next step is to put your plan into action. The assigned team then runs the action plans to mitigate or remediate the problem. According to research, a more efficient way is to keep track of all plans and get an overview of the subject matter experts.
5. Monitor Risk
Finally, it’s time for you to monitor the trouble and your action plan. This step is generally for the project manager. They should ask for updates and observe the level of success achieved by the strategies. Monitoring risk should be followed by modifying and changing plans if needed.
In my opinion, the analysis should include brand, reputation, and customer feedback.
When working on a project, always be prepared to encounter unexpected problems because that’s bound to happen. However, this 5-step issue management project will help you review and take appropriate actions, and soon you can resume your task.